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E-commerce is a great way of getting products and services to market. This course aims to help you make sure you don't fall into the legal pitfalls thus reducing the competitive advantage.

Course objectives

  • Awareness of legislation that applies to on line sales and how to comply
  • Including consumer protection law and implied contact terms (for your consumer clients)
  • The Distance Selling Regulations (which change in June 2014) and the e-commerce rules
  • Cooling off periods and who pays for returns

Learning outcomes

  • How to avoid issues with customers
  • Avoiding scrutiny from Regulators
  • Minimising potential unforeseen costs

Course overview

Our business is dedicated to providing excellent information and knowledge to help your business avoid the pitfalls presented by trading legislation. Drawing on extensive experience in the regulatory field Robert knows a thing or two about the traps that await the unwary or those that just don't know the rules. Unfortunately neither are good enough in the world of internet sales and the cost of resolving issues can soon become astronomical.


A half day interactive workshop


Robert Briggs


15 people

Who should attend?

Business owners, managers and directors.


“Robert took what could easily be, a really dry subject, and made it interesting, engaging and extremely thought provoking. His knowledge on the matter is, incredibly, extensive and we certainly tested his knowledge, between us.
I wouldn’t hesitate to recommend Robert, and the event, to anyone that’s already selling goods or services on-line, or is thinking about it. There certainly is a lot to bear in mind and it’s so important to get this side of things right, as you never know when things may go wrong – It’s only then that you appreciate how important it is to protect yourself and your company.

After what I’ve learned, today, and from my personal on-line shopping experiences, it’s obvious to me that many small businesses aren’t getting this right.”


All courses are open to member businesses from any area. Fee waivered on cancellation provided within at least 7 days of the course start date. Please note, if you cancel less than 7 days before the course date you may be charged unless we are able to fill your place. Invoices for chargeable courses will be sent to you with payment instructions.

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Recommend a friend to attend a training course and when they book you will receive a voucher allowing you FREE admission to a training course of your choice.